Return Policy

Return Period

You have 90 days from the receipt of your order to request a return. After this period, no refunds or exchanges will be accepted, except where otherwise required by applicable law.

Eligibility Conditions

To be eligible for a return, the item must:

  • Be unused;
  • Be in the same condition as when you received it;
  • Be in its original packaging;
  • Be accompanied by the receipt or proof of purchase.

Note: Do not send the item directly to the manufacturer.

Non-returnable Items

The following items cannot be returned:

  • Perishable items (food, flowers, newspapers, magazines);
  • Intimate or hygiene products;
  • Hazardous materials, flammable liquids or gases;
  • Gift cards;
  • Downloadable software;
  • Some health and personal care products.

Digital items, such as custom digital products and eBooks, are non-refundable because they are digital products. Once the customer places the order, the digital product is automatically created in the system and sent to the customer's email.

If no name is provided by the customer, the customer's first name may be assigned as the name of the custom digital poster, which will be delivered in PDF format.

Partial Refunds (if applicable)

A partial refund may be granted in the following cases:

  • Books showing signs of use;
  • Opened CDs, DVDs, games, or vinyl records;
  • Damaged or incomplete items not caused by us;
  • Returns made after 90 days, where a partial refund is permitted.

Refunds

Once we receive and inspect your return, you will receive a confirmation email.

If your refund is approved, it will be credited automatically to your original payment method within a reasonable time frame.

Delayed or Missing Refunds

If you have not received your refund:

  1. Check your bank account;
  2. Contact your credit card company;
  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at:

contact@levoracash.com

Promotional Items

Only regular-priced items are refundable. Sale or promotional items are not refundable, except where otherwise required by applicable law.

Custom Products

Custom-made or personalized products, or products made according to customer specifications, are generally non-refundable and cannot be returned unless they are defective, damaged, or there is an error on our part.

Exchanges

Exchanges are only possible for defective or damaged items, subject to our approval.

To request an exchange, please contact us at:

contact@levoracash.com

Important to Read Before Purchasing

Our primary target audience is the United States, and our social media marketing is directed primarily toward customers in the USA.

Our product is supplied with a US plug. We do not provide alternative plug types for other countries as a standard option.

Customers purchasing from outside the United States are responsible for ensuring that the product and its electrical requirements are compatible with their country of residence.

If an adapter is required, customers may contact us after purchase. Where possible, we may provide an appropriate adapter free of charge as a courtesy to our customers.

However, we do not guarantee the availability or compatibility of adapters or alternative plug types for every country.

By purchasing the product from outside the United States, the customer acknowledges these conditions and accepts responsibility for obtaining any necessary adapter or ensuring compatibility with their local electrical system.

Gifts

If the item was marked as a gift and shipped directly to you, you may receive a gift credit via email where applicable.

If the item was not marked as a gift, the refund will be sent to the original purchaser.

Return and Shipping

Return address:

Levora
Flat 10, Canterbury, 60 Lewisham Park, London SE13 6QR
United Kingdom

Return shipping costs are at your expense and are generally non-refundable, except where otherwise required by applicable law.

If you receive a refund, the applicable return shipping cost may be deducted from the refund where permitted by law.

For items valued over ÂŁ75, we recommend using a tracked or insured shipping method. We do not guarantee the receipt of your return until it has been received and inspected by us.

Contact

For return, exchange, or refund requests, please contact:

Levora
Email: contact@levoracash.com
Address: Flat 10, Canterbury, 60 Lewisham Park, London SE13 6QR, United Kingdom